FAQ
What are your hours of operation?
Hello!β¨ We're available to assist you Monday through Friday, between 8:30 AM and 4 PM est (excluding holidays).Β
How can I track my order?
Eager to know where your package is? π You can follow its journey using the tracking number we sent in your shipping confirmation email. Just click βTrackβ!
Do you offer refunds?
Because we're committed to providing only the best for our VIPs, we don't accept returns or refunds. We want every product you receive to be brand new and perfectly pristine. β¨
Can I cancel my order?
We're already busy getting your order ready to go! Because of our speedy processing, we're unable to make any changes or cancellations once an order has been placed. We hope you love everything! π
Do you offer exchanges?
To ensure all our VIPs receive only brand-new, untouched products, we donβt currently offer exchanges. We hope you understand! β¨
I typed in my wrong address and need to change it?
To ensure your beauty goodies arrive at the right place, please double-check that your shipping address is complete and accurate. While we canβt be responsible for delays or non-delivery due to incorrect information, weβre happy to assist with reshipping if needed (though additional shipping fees may apply). Thank you for your attention to detail! π
My items arrived damaged, what should I do?
We want your beauty haul to arrive in perfect condition! π While it's rare, if your order does happen to arrive damaged, please contact us within 14 days of delivery. Weβll investigate and work with the courier to resolve the issue. Depending on the situation, we can offer a replacement or store credit.
My order is lost, what do I do?
Weβre committed to ensuring your beauty haul gets to you! π In the very rare case that your order is lost during shipping, please email us at contact@infatuationcosmetics.com within 14 days of the projected delivery date. Weβll investigate with the carrier and work on a solution, which may include a replacement or store credit.